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SUPPORT AND EDUCATION


Providing world-class customer service and support is our number one goal at Ameri-CAD, Inc. We want to ensure that you are able to use all Ameri-CAD's solutions without any complications. The Support Center is your resource to finding answers to your questions via our self-service support knowledge database and to open a case for problems to which you cannot find the answers. The Support Center is available to you 24x7.

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The team at Ameri-CAD, Inc. is firmly committed to your successful implementation and use of VisionREZ. For this purpose we provide the following training and education opportunities:

Included VisionREZ “Quick View” – Begin your training with the VisionREZ “Quick View”. Located on the VisionREZ Demonstrations & Training CD this guide will take you through a brief overview of VisionREZ.
Link to “Downloads” to view all available guides

Included VisionREZ “The Basics” A Residential Tutorial – Next further your education with “The Basics” training guide. This guide provides you with an A-to-Z process for successful use and implementation of VisionREZ in your organization. We highly recommend that you follow the training course, from start-to-finish, to properly understand all of the features and process that are available to you. Unless you start a project from the beginning with VisionREZ you may not achieve the optimal results.
Link to “Downloads” to view all available guides 

Included Supplement Training – New training documentation is routinely released and developed. Additional training supplements are “VisionREZ and Project Navigator” and “VisionREZ Bill of Materials”. 
Link to “Downloads” to view all available guides

Included Solutions Center – Find pre-existing solutions to your questions by searching the Solutions Center database. Enter “keywords” to your questions and receive answers that address your request. Link to Solutions Center 

Included Online Technical Support - Customer specific support submission and resolution research site. Customers receive an individual username and password to directly submit technical support questions, issues, and ideas to our support team. They may also search through an extensive database of existing solutions. Link to online Support Login 

Included Video Library – Did you miss a “live” training session or would you like to watch it again? Download FREE copies of recorded training sessions in addition to other training videos. Link to Video Gallery

Included Help Files – Included with all VisionREZ installations is an extensive list of Help topics, procedures and resolutions. Includes: Contents / Index / Search / Glossary / Printing – Located on installation discs

• Personal Training & Consulting – Speed up your implementation and profitability with VisionREZ personal training and consulting solutions. Please contact Jay Moore at: sales@visionrez.com to discuss a plan that best fits your needs – Fee Based

New Plug-In Release
VisionREZ Plug-In V6.0 is shipping. Go to Purchase Now! to purchase your new upgrade compatible with AutoCad Architecture 2008 and 2009 and AutoCAD MEP 2008 and 2009

Stand Alone 2008 Release
VisionREZ Stand Alone 2008 is shipping with Plug in 5.5 Go to Purchase Now! to purchase your new upgrade